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Support Contracts

Annual Software Support Contract

Support Features Level I Level II Level  III
Service Packs downloads X X X
On-Line Support (email) X X X
License Recovery from Server Hardware Failure          X X X
Telephone Support (Normal Business Hours)   X X
Product Upgrades (new releases)   X X
Priority Telephone Support 24X7 (365 days)     X
Priority ReLab software upgrades notification     X
 

Annual Software Support Contract Fees

Products Level I * Level II** Level III***
ClearView-SCADA products                        Included            20%              Call
Other products                        Included            15%              Call
*    3 months warranty support
**  annual support contract
*** annual priority support contract